CTG IT Solutions
Location
Luxembourg | Germany
Job description
CTG IT Solutions is currently hiring an IT Support Specialist to strengthen our team within a prestigious European Institution in Luxembourg. Your missions You act as a service desk agent, incident agent and analyst, problem agent and analyst You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate You are offering first and second-line support: remote and on-site support for VIP You participate in reconfiguration/installation of PC environment You document operational support procedures You draft technical content for knowledge database You do the testing and administration of applications You are in direct liaising with system administration and database administration for execution of administration task Your profile You have minimum 3 years of IT experience You speak and write fluently English and French (German is a plus) You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory You are ITIL certified (certification could be obtained within 3 months after the start date) You are recognized for your excellent communication skills, your customer orientation and your diplomacy Our offer An attractive salary package with or without a company car 5 additional vacation days each year A dedicated training program with personal development plans Extra-legal advantages (IT material, banks, ...) Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ... If you like multicultural teams and want to join a company with open communication, then apply right now via the button below! Please note that a criminal record will be asked for this position. CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other. Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication. Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG ! As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent !
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