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Location

Berlin | Germany

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Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Head of Account Management , you manage a team of Account Managers who are responsible for converting qualified leads, helping them understand, plan, and get the full Lightspeed solution. The team will be responsible for welcoming customers onto our platform through being able to understand different customer needs, effectively communicating our value proposition, and build out a fully scoped solution for them to be successful.

***Please note that this role is based in Berlin, Germany***

What you’ll be responsible for:

• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.
• Refine and optimize current processes including all tools used to connect and maintain customer relationships.
• Hire, coach, and develop a team of high performing Account Managers
• Develop each team member to increase adoption of the platform and payments across existing customers.
• Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.
• Ensure the team exceeds its monthly MRR and KPI targets.

And a little bit of....

• Analyze sales forecasts, call volume and pipelines for overall team and individuals.
• Develop and hire team members for current and future opportunities.
• Listen to calls and demonstrations and provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Manage high level deals with large organizations as well as well known brands.

Even better if you have, but not necessary:

• Experience in selling in a SaaS environment
• Prior experience as an Account Manager with a track record of success
• Prior experience working in/with restaurants is a plus!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy & healthy:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning
• Volunteer day

#J-18808-Ljbffr

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Job tags

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Salary