Service Sales Specialist (m/f/d
Location
Homeoffice | Germany
Job description
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
The Service Sales Specialist (m/f/d) is a key role within the support organization of Bruker Nano Surfaces and Metrology “BNSM” Division, manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray metrology and Wafer Clean, Mask Repair and non-contact 3D optical microscopes for research and semiconductor applications.
The position could be done home based within Europe with the necessity to travel from time to time.
Inside sales
- Create business development plan. Provide and achieve targets to grow the Service Business unit to maximize volume and profitability.
- Promote and sell the LabScape Service Agreements, upgrades and other aftermarket products to all existing and new customers in EMEA (Europe, Middle East, Africa).
- Be responsible for the maintenance and growth of the Service Contract business for all product groups in BNS in the assigned sales territory
- Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to chart of authority
- Develop existing and build new customer relationships ensuring Bruker is seen as a long-term business partner
- Aid instrument sales by maintaining and developing effective, working customer relationships via valued service products.
- Develop proposal for sales campaigns for specific service products and markets/customers and align campaigns with the Service, Marcom, and Product Management leadership before execution
- Monitor changes or developments within the industry and report to management
- Documentation of activities in our CRM program
Service administration
- Provide administrative support to customers and field service team, such as responding to pricing inquiries, creating quotations, processing purchase orders, invoicing, maintaining customer data base, issuing RMA.
- Support the receiving and shipping of packages, by preparing the required documents and explaining the requirements to customers and internal team
- Phone support for customer
- Interact with Finance team to ensure that billing and collections proceed in a timely manner.
Other duties as assigned that are broadly in line with the above and key objectives.
- At least 2 years of sales experience. Experience with contract sales preferred.
- Tenacity and self-motivation inspired by success, enthusiasm, drive, and initiative directed towards achieving positive outcomes
- An outgoing and likeable personality with a high degree of personal integrity
- Ability to collaborate with people at all levels
- Order processing experience is preferred
- Experience with SAP or other CRM system
- Computer literacy for document, presentation preparation and report writing
- Excellent communication (both written and oral) in English and German (other languages are a strong advantage)
Please include your salary expectations and the possible starting date in your cover letter. We are looking forward to receiving your online application!
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