Technical Support Engineer (m/w/d)

Location

Kaiserslautern | Germany

Job description

We are looking for the next possible date:

Technical Support Engineer (m/w/d)

Location: Kaiserslautern, Homeoffice
Type of employment: full time

Are you interested? Then, we are looking forward to receiving your application.

In the position of Support Engineer (m/f/d), you enable customers to use our software product successfully. This means that you help customers to develop new materials for their next product generation.

You create documentation and training materials and instruct customers in the use of the software. You are interested in the questions of the clients, are a competent contact person, and work out solution proposals for the tasks at hand.

• High level technical support
• Create scripts and apps for clients
• Write and update software manuals and case studies
• Planning and conducting training courses
• Designing software tests and creating internal feedback for further development of the software
• Create and manage software licenses
• Academic education in the STEM (Science-Technology-Engineering-Mathematics) fields
• Confident command of written and spoken English and German
• Basic programming skills – ideally, good knowledge of Python
• Experience with complex simulation software in the scientific field
• Ideally, experience related to one of our business fields

Math2Market GmbH is one of the leading companies in the fields of digital material development and digital rock physics. Our software GeoDict offers solutions that are used in a variety of industries worldwide. Large and renowned international companies and high-ranking research institutions and well-known universities are among our customers.

The expertise, experience, motivation, commitment, and personality of our employees are the foundation for the success of Math2Market. As a dynamic and fast growing owner-managed company with currently 63 employees, we offer attractive development opportunities and growth perspectives in Kaiserslautern.

Expect flexibility and a large scope of tasks and responsibilities to suit your personal development, in line with your experience and inclination, and a positive working atmosphere in which high quality and challenging work is also fun.

• Work-Life-Balance : flexible working hours, home office arrangements, 30 vacation days, company yoga
• Personal and career development : Structured onboarding process, a variety of entry-level and advanced training opportunities, independent work with a great deal of creative freedom, integration in a well functioning team, challenging tasks and projects (also worldwide)
• Security : permanent employment in a continuously growing company, attractive compensation package, company pension plan, and company health insurance
• Working environment : modern workplaces in spacious offices, excellent workplace equipment, on-site parking if required, free drinks (coffee, tea, water) and fresh fruit every day
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