Teamlead - Account Management
Location
Berlin | Germany
Job description
At elopage, we believe that passion can turn into a career for anyone! With our cloud-based SaaS platform solution, elopage.com, we offer an easy and efficient way for everyone to create and sell digital products and online courses. More than 55,000 people have already placed their trust in our expertise!
Our story began in 2015, and for the first five years, we grew organically, becoming a profitable company with a team of around 60 employees. Then, in September 2021, we raised $38 million in series A funding led by Target Global, with participation from Partech Ventures and Avid Ventures. Since then, we've doubled in size!
Our core values are crucial to our success:
- As One Tribe
- Customer-Obsessed
- Think Big & Bold
- Be Curious & Drive Change
- Disrupt & Innovate
Diversity & Inclusion
At elopage, we embrace our differences, as they are our greatest strength. We recognise that everyone has a unique perspective based on their experiences, identities, and thought processes, and we strive to create an inclusive environment for all. Discrimination based on race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, disability status, or any other aspect that makes you unique is not tolerated at elopage. We aim to make growth accessible to everyone!
Description
As a team lead in account management, your primary responsibilities involve championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience. You'll foster a cooperative, efficient, and high-performance workplace atmosphere. Your daily duties will encompass predicting revenue, uncovering new revenue prospects, handling accounts at risk of churn, and guaranteeing that our clients benefit from optimal interactions with our team throughout their journey with us.
Responsibilities
- Lead, coach, and mentor the account management team to drive their performance, guiding them in managing the accounts to retain & grow the portfolios.
- Be a player-coach: lead your team by example whilst managing your own portfolio.
- Foster our strong service culture with customer obsession that understands the customer at the center of all activities (portfolio retention).
- Trigger and encourage business mindset in the team to focus on the right opportunities in the portfolio (activating customers and expanding portfolio).
- Ensure that we continuously become more efficient and scalable in how we cover our portfolio to always focus on the moments that matter the most.
- Continuous achievement of set team and individual goals (on a weekly, monthly & quarterly basis).
- Development, implementation, and reporting results of your team’s account activation, expansion & retention strategies.
- Close cooperation with the Teamlead Sales to ensure smooth account handovers.
Requirements
- You speak fluent business-level German to our customers and fluent English, our internal working language.
- Minimum of 3 years of professional experience on a SaaS Account management / customer success team.
- Experience of the full customer lifecycle, from onboarding to retention and expansion.
- Experience in building and developing a CSM/Account Management team.
- Experience with mid-touch and scale account management/customer success approaches.
- Strong analytical understanding and experience with relevant CRM systems such as Salesforce.
- Outstanding communication and teamwork, with colleagues and customers.
Benefits
- Paid Time Off - 30 vacation days.
- A competitive salary.
- A personal Training & Development budget of € 1,500 per year.
- Responsibility and trust from day 1.
- Individual coaching and further training to support you in your development.
- A free BVG ticket.
- Employee discounts at numerous companies (e.g. at the gym or in online stores).
- Pension Program with company match.
- A Culture of equity and Inclusion where you are appreciated for the person you are.
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Job tags
Salary
