Senior Manager CX+I Consulting - Financial Services (German speaker)
Location
Köln | Germany
Job description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a startup mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
About the Customer Experience & Innovation Team at Publicis Sapient
- We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next in the financial services industry
- We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers
- We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients
- We work in a fast-paced, ‘sprint’-based environment where no two days and two challenges are the same
- We thrive on innovative and impactful work for our clients and ourselves
- We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs
- We do this at scale. We make an impact.
Apply now
Your impact:
- Act as a transformational partner for financial services clients to help center customer centricity and business agility in the context of digital business transformation
- Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
- Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
- Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
- Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
- Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
- Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
- Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
Qualifications
Your Skills & Experience:
- Fluent German speaker
- Experience working extensively with financial services clients
- Solid knowledge of the DACH FS market including neobanks and incumbents and a real knowledge and passion for what is driving great experience amongst those companies
- Strong experience in financial services industry, ideally leading digital transformation initiatives
- Expertise leveraging data and AI for automation and personalized customer journeys
- You know how to navigate the complex regulatory landscape in DACH
- Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner
- You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
- You have led experience strategy / experience transformations work with a proven impact
- Solid portfolio of work for a range of FS companies. Ideally in more than one of retail banking, commercial banking, trade finance or insurance
- Several years of experience in consulting
Additional Information
Benefits of Working Here:
- We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
- We provide many learning opportunities to deepen your skillset and to support your professional growth
- We offer numerous discounts on travel, cultural and leisure activities
- We put the well-being of our people first and organize various health initiatives
- We offer you a vibrant workplace culture with many different community events throughout the year
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to equal employment opportunity without regard for race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
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