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IT Support Specialist


Tomra


Location

Langenfeld, Kreis Mettmann | Germany


Job description



TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions for transforming how society and industries obtain, use and reuse the planet’s resources to enable a world without waste.

The company’s collection and sorting technology supports the transition to a circular economy, optimizes resource recovery and minimizes waste in the food, recycling, and mining industries. TOMRA turns complex challenges into valuable solutions and enables companies to transform into more profitable, sustainable businesses.

TOMRA has approximately 100,000 installations in over 80 markets worldwide and had total revenues of ~12,2 billion NOK in 2022. The Group employs ~5000 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway.

We like to call it the "clean-loop recycling" and challenge all our employees to take part in the Resource Revolution .

Job Description



As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue. 

In TOMRA, all local and regional IT functions are merged into one, global function set at 20 locations worldwide, Langenfeld being one of these sites. The mandate of the Global IT function is to support TOMRA with specific services related to IT. 

As a member of the regional support team (Europe) in Langenfeld, you will actively participate and contribute within the Group IT Infrastructure and Support teams, assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue. 

To succeed in the role, you will have to work with the below tasks.  Some tasks are more repetitive while others fluctuates and will be more periodical and ad-hoc. Tasks may also depend on your specific skills and the need within the team. We work agile and we work according to procedures and policies set at Group level, and expect you to do the same.

User Support 

IT Service Management 

Client Administration 

Asset Management 

Infrastructure Management 

Qualifications



We believe this role is a great job for anyone with apx. 2 years experience with tasks listed above. We do not require a university degree for the role, hence a proven track record can be just as good and should be stated clearly in your CV.

As a minimum we require:

Additional Information



The role is based in the Langenfeld-office (nearby Düsseldorf/Cologne), though being part of a global IT Support team. This  may require some planned travelling, and outside normal work-hour meetings.  TOMRA Group IT is practicing flexible working and encourage all our employees to ensure a good life balance.

To be considered as a candidate for the role, you must:

Final candidates will be expected to complete a test, do reference checks, attend interviews on site.

This is what we offer you:

TOMRA is an equal opportunity employer, where we recognize the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

We are proud to be recognized as a contributor to making the world a cleaner and better place for all, and hope you share these same visions and values.  TOMRA CEO Tove Andersen participates in NPAP Plastic Talks panel


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