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Location

Hamburg | Germany

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Job description

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, we’re one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day.

In order to accelerate our growth and provide our customers with the best possible support, we are looking for an experienced Account Manager to join our high-performing global Account Management team.

As an Account Manager you are managing a large base of existing customers, ensuring their success with Haiilo and maximizing our recurring revenue through cross- and upselling. Together with the Account Management team you play a key role, as the long-term satisfaction and growth of our customers define our success. It is your chance to enter an already grown and successful company while being able to still leave your visible footprint.

• Account Management
• Hamburg

Application form

We're happy you're interested in working with us. Please fill out our form. Should you have trouble uploadingyour files, please get in touch via [email protected] .

Application form

We're happy you're interested in working with us. Please fill out our form. Should you have trouble uploadingyour files, please get in touch via [email protected] .

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Everything ready?

What we’re looking for:

• You have at least 2 years of professional experience in account management and have knowledge and interest in topics such as customer management, project management and negotiations – ideally in the B2B software environment. You know the ropes.
• You manage your pipeline and projects independently and with the freedom you desire. Trust between you and your customers is the key to success and leads you to a clear win-win situation in the end
• Targeted communication is your thing and the customer is your focus. You are able to explain important features, share mutual feedback as well as handle tough negotiations with confidence and ease because of your excellent communication skills
• You are software-savvy and not only able to easily understand technology but also translate it as a clear added value for our existing customers through your solution-oriented approach
• Curious, dedicated, self-motivated, committed, conscientious, team-oriented – that’s how your colleagues would describe you
• You are business fluent in German and English

We encourage you to apply even if your profile does not yet meet all the requirements for the position. At Haiilo we support your personal development as well as your individuality, no matter what background you have.

• You take care of commercially relevant customers of Haiilo and therefore you have the greatest leverage to generate growth as well as direct impact on the development of our product
• Knowing your customers best, you will identify cross- and upselling potential to get the most out of our products. You will lead negotiations independently and ensure that new products, add-ons and services can be sold and deployed for mutual benefit, thus growing our existing customer portfolio
• As the point of contact and link between customers and Haiilo, you are a key success factor for customer satisfaction and establish various programs and channels for transparent feedback, escalation management and for sales-promoting references
• You will work closely with our Customer Success Management team to ensure a seamless customer experience from onboarding to ongoing support that exceeds their expectations
• At the end of the day, our goal is to make our customers happy! They should experience an outstandingly comprehensive and convincing Customer Journey throughout their Haiilo time – for which you are responsible

About us

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, Haiilo is one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day.

Haiilo is an Equal Opportunities Employer. We celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

What (y)our team says

Yep, these people are looking for a new team member. Find out what they think is especially awesome about working at Haiilo.

Health and wellbeing are very important to me. I like that at Haiilo, mental wellbeing is openly discussed and supported through incentives like self-care-days, free Headspace subscription, and nilo.health access.

Together with some colleagues and our People & Culture team, I initiated a diversity squad to make sure that everyone really feels at home at Haiilo. It’s great to see how colleagues and C-level are willing to invest more and more in this topic.

As we come out of the most anti social era of our lives, having such a great team around you has never been more important. It’s so easy to feel like your voice is being muted on zoom or your raised hand is not being acknowledged. But this team makes it so easy to feel valued.

Ben Hannawi Customer Success Manager

Life at Haiilo

Wondering why we are looking for what we are looking for? Get up close with our company culture, find out what you can expect when working with us and dig up some additional info in our FAQs section. Come on! Do a quick deep-dive into Haiilo’s DNA!

Not exactly sure what you are looking for? Time to give the search-bar another try.

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