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Location

Coburg | Germany

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Job description

At Koko Black we believe that great chocolate is the culmination of a few well-thought details. We celebrate locality, sourcing the highest quality ingredients from Australia, and around the world. We believe in the passionate craftsmanship of our expert chocolatiers. We say 'hello' to natural, and goodbye to all the nasties.

Passion, Leadership, Ownership and Trust are our guiding values.

This role joins our existing sales team for an exciting 6 months and will be responsible for operationally supporting our high functioning national team of Account Managers on a day-to-day basis.

Key Responsibilities

• Preparation of quotes, sales order entry, invoice generation and customer follow-up
• Corporate Custom order workflow and process operations
• Manage the maintenance and updates of the Corporate Wholesale portals and corresponding automated marketing communications
• Main point of contact and project management of CWS infrastructure, digital and operational projects, systems support and subject matter expert.
• Outbound Corporate Sales during peak campaign periods.
• Corporate and Wholesale Sales Support – overflow within the existing coordinator team
• CRM System expert – Customer card and product maintenance, Wholesale sales platform principal contact
• Maintain product information files - generation of product submission forms for customer point of sale and inventory systems including master data, campaigns & NPD for seasonal and BAU orders.
• Inbound customer calls - actioning general customer responses and inbound sales opportunities
• Assist with operational execution of seasonal activation plans
• Assist in evolving sales opportunities and sourcing new wholesale accounts
• Where necessary and required, support and cover other roles and duties within the Corporate Wholesale team

We are looking for someone who is:

• Motivated and able to work autonomously
• Resilient
• Systems savvy, quick to understand new software and data flows
• Customer focused, aiming to provide a positive experience
• Experienced in sales and customer experience

This role is a great career step for someone interested in working in sales. You'll have ongoing communication between our customers, internal and external stakeholder group as well as coverage of the day-to-day workings of our sales account management team and resellers.

The team is knowledgeable, experienced and supportive, so you'll always have someone to turn to as you learn. We have a flexible work environment and the whole team come onsite of a Thursday to make sure there is ongoing connection.

Where to from here?

If this glimpse into the world of Koko Black sparks something in you, we would love to hear from you!

Even if you don't check every box above, we want to encourage you to introduce yourself and tell us how your work or life experiences make you a great fit for Koko Black and the role.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the better we will be at providing the best possible experience in the chocolate world.

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Job tags

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Salary