Customer Support Representative E- Commerce : German or Dutch
Location
Rumänien | Germany
Job description
Einleitung
We are searching on behalf of a customer : Customer Support Representative E- Commerce : German or Dutch
DUTIES AND RESPONSIBILITIES:
- Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
- Maintain a professionally customer-oriented attitude
- Take over and resolve situations where non-compliances occur
- Assist the customer in the purchasing decision by providing requested details about products and services
REQUIREMENTS:
- Based in or willingness to move to Romania on a short notice
- Excellent written and verbal communication skills in German (C1) and English (B1/B2)
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Customer-oriented role experience will be considered an advantage
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Training 7-10 work days in mother language
- Shifts 9 hours working and 1 full hour break from Monday to Friday between 10 AM and 22 PM and 2-3 weekends per month
- Meal vouchers
- Paid startup training and professional development sessions
- Medical subscription
- Access to Bookster library for borrowing books
- Access to 7card
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Motivational contests and team-building activities
Kontaktinformationen
Daniel Wadewitz
Phone: +49 179 602 55 31
Mail: d.wadewitz(a)consultingwadewitz.de
Job tags
Salary
