Greek-speaking Customer Account Advisor - Malta
Location
Griechenland | Germany
Job description
Responsibilities
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service.
As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone.
Main responsibilities:
- Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English in order to resolve our customers’ queries.
- Responding to customer queries in a timely manner via Live Chat, email and telephone.
- Using internal tools to assist and take ownership of your customer query.
- Investigating issues thoroughly and escalating queries where necessary.
- Maintaining knowledge of policies, procedures and licensing requirements.
- Promoting safer gambling.
Preferred Skills, Qualifications and Experience
- Fluent proficiency in verbal and written Greek communication for a fast-paced environment.
- Clear communication in English, both written and verbal, to handle diverse questions.
- Passionate about exceeding customer expectations and resolving issues efficiently.
- High-level multitasking and handling multiple interactions simultaneously.
- Proven stress resilience and the ability to thrive under pressure.
- Independent problem-solving skills and initiative to resolve customer issues proactively.
- Open to feedback and personal development focused.
- Competent computer literacy, including CRM platform experience.
- Experience in a dynamic customer service environment is preferred.
What do we offer?
We offer a competitive basic salary of €33,280 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building your sense of belonging with a variety of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of perks, including free gym access, birthday leave and healthy snacks to keep you energised throughout your day.
- Complete relocation package.
- Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits.
- Enhancement to the basic salary which is dependent to working days and hours.
- Life & Health insurance.
- Gym Membership.
- Extra 5% of your gross annual salary will be added for pension savings.
- Hybrid Working Model.
Contact information
Do you feel like starting a new career in Malta? Then apply today! Greek Speaking Customer Account Advisor in Malta (Relocation Package )"
Job tags
Salary
