Service Desk Engineer (m/f/d)

Location

Brühl | Germany

Job description

Mauser Packaging Solutions, formed by BWAY, Mauser Group, NCG and ICS, brings unparalleled packaging performance and innovation to redefine sustainability for customers. From new packaging made from recycled content, to reconditioning, reuse, recycling and professional disposal, we provide customized solutions that have a positive impact on businesses and the planet, bringing true sustainability at scale to companies all over the world.
Together we have over 300 years of combined experience, over 1,000 global patents, more than 180 sites around the world, and over 11,000 employees committed to helping companies like yours operate more sustainably and effectively.

Mauser Packaging Solutions is looking for a passionate and highly-motivated Service Desk Support based in our Headquarter in Brühl.
The main responsibilities for this role is being the local Service Desk Engineer supporting our customers on site.

Aufgaben

• Support for our location in Grezzago and Fonzaso, Italy and remote support for France and other European and International plants;
• Travelling to our remote sites and supporting local issues;
• Creating and providing user documentation and training;
• Acceptance of Service Tickets from our Ticketing System and walk-in customers;
• Technical support on the phone;
• Supporting the Network and Infrastructure team onsite;
• Working on 1st and 2nd level support tickets locally and via remote connection;
• Solving issues and handling requests using different tools;
• Managing the local assets and IT inventory;
• Support on-going IT projects and liaising with IT and local teams as required.

Qualifikation

• Completed technical education;
• At least three years’ experience in Customer Support;
• Detailed knowledge in the areas Windows Client OS (10 and 11), Mobile Devices (iPhone, Android), Client Hardware (Notebooks, Workstations and PCs);
• Good in supporting of End-Users;
• Good English and Italian language skills, verbal and written;
• ITIL-Knowledge, certification is a nice to have;
• Analytic mindset and good communication skills and conceptual thoughts in the diagnosis of problems and in providing innovative and practical solutions;
• Service-based work methods;
• Demonstrated initiative, flexibility and the ability to work under pressure;

Benefits

• Flexible Working Time & Remote Options;
• Job Ticket;
• Jobrad (Bicycle leasing);
• Attractive compensation in a crisis-proof company;
• External Training Opportunities;
• Free Parking;
• Benefits for Private Shopping (Incent Corporate Services);
• Company Physician;
• Partially Funded Sport activities (EGYM Wellpass);
• Company Pension Scheme;

Job tags

Salary