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Location

Konstanz | Germany

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Job description

Tasks:

• Handling of 8D complaints, warranty processing, including negotiation of technical factors and collective approval with the customer.
• Customer communication during ongoing operations including self-reports, special approvals, etc.
• Managing external sorting companies and organising potential sorting activities, etc.
• Preparation, execution, and follow-up of customer audits and visits.
• Handling of portals.
• Providing evidence of capability indicators and special features to the customer.
• Planning, controlling, and executing product audits (VDA 6.5) and stock audits.
• Ensuring compliance with contractually agreed delivery quality.
• Conducting employee training on quality requirements (initial training).
• Monitoring of rejects, tracking related metrics.
• Ensuring impeccable documentation during changes in the production area.
• Re qualification according to customer requirements.
• Supporting Continuous Improvement Processes (KVP) in process changes.

Your Profile:

• Successfully completed technical education or equivalent qualification.
• Extensive experience in the field of quality, ideally in a customer-oriented environment.
• Confident handling of customers and suppliers.
• Practical and pragmatic approach.
• DGQ / TÜV certification(s) advantageous (Auditor, Product Auditor VDA 6.5, Quality Specialist, -Officer, -Manager, or equivalent training).
• Very good knowledge of MS Office applications.
• Very good English skills both written and spoken.
• Assertive demeanor internally and externally.
• Willingness to travel for business purposes.

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Job tags

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Salary