Senior Program Manager - Delivery, EU SSD - Luxembourg

Location

Luxembourg | Germany

Job description

DESCRIPTION

Are you excited about solving operational challenges, and want real responsibility and ownership for how your program performs? The Rapid and Rural Logistics (R2L) Delivery Team is looking for a Senior Program Manager with a proven record to own part of the delivery program for an exciting new customer offering with faster delivery times.

Please note that this role can be located in London or Luxembourg.

R2L is at the forefront of last mile and ultra-fast fulfillment/delivery innovation. As Sr. PM on the Delivery team, you’ll have the opportunity to sit at the apex where technology meets operations. We’re looking for a leader capable of diving deep into the operation, formulating key insights, and defining and driving projects to improve our network on behalf of our customers. You will be a key member of the team responsible for collaborating with many partner teams from operations to tech/engineering to find opportunities, and build short term and long term roadmaps to address. The ideal candidate for this role will be highly analytical, creative, motivated, have strong business judgment and a talent for problem solving in a high paced and ambiguous environment.

Responsibilities include:

• Ownership of key aspects of delivery performance which may be part of cost, quality or capacity.
• Execution and improvement of optimal weekly driver labour planning processes.
• Management of middle-mile processes.
• Responsibility for capacity management/limits.
• Weekly and monthly reporting on KPIs and projects to improve.

A successful candidate will demonstrate key skills which will be required:

• Strong analytical and quantitative skills to identify opportunities, estimate improvements, streamline and automate their work.
• Knowledge of operations, continuous improvement and structured problem solving (which may include Lean Six Sigma or Theory of Constraints).
• Ability to earn trust and influence a broad group of stakeholders worldwide to achieve program goals.
• Curiosity and ability to understand complex technical systems and processes.
• Forensic attention to detail.
• Ability to manage multiple, competing priorities simultaneously.
• Ability to work in a nascent, rapidly changing and ambiguous environment.
• Ability to clearly communicate in both written and spoken form to stakeholders at different seniority and in different functions.
• A willingness to roll up your sleeves and do whatever is necessary; the mentality of an owner.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Job tags

Salary