Cuculus GmbH
Location
Deutschland | Germany
Job description
Shape the utilities market of the future with us. Join our team as a fulltime Onsite Customer Support Engineer in Pune (m/f/d). This job is open tomale/female/diverse.
Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 supportwhen necessary.
Work within established support workflows, adhering to processes based onpriority and SLA. Ensure efficient and effective issue resolution.
Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and trackcustomer issues.
Off-Hours Support: Be available to respond to customer calls outside regularbusiness hours. Collaborate with the support team to ensure swift issue resolution.
You have a Graduate degree in Electronics, Electrical Computer Science &Engineering from a reputedinstitute.
Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.
Ability to work in a team,keen eye for identification of errors and problem-solving in complexenvironments.
Good presentation and report writingskills.
You are willing to support global customers in their local time.
Being part of an internationally actingand constantly growing technologycompany.
Flat hierarchies and the chance toreally make a difference and see yourideas grow into real projects.
Job tags
Salary
