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Location

Berlin | Germany

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Job description

Lost and found again? Every year more than 250,000 items are lost. Our customer is a renowned company in the travel sector. With numerous destinations throughout Germany and Europe you can easily reach your destination. If necessary, customers can contact you by phone or e-mail (m/f/d) and report the lost items. Responsibilities as a customer service rep:

• You receive the incident (loss) by telephone & in writing
• You are the first contact person (m/f/d) in the case of found objects and accept the message
• You research in the search database and, if necessary, contact the staff
• You contact the customer and arrange the collection / dispatch of the item
• Competently and courteously inform the customer about the current search history of the item

Conditions to be part of the customer service team:

• You bring a completed education in the commercial or tourism sector?
• You have already gained some experience in customer service?
• You enjoy speaking on the phone?
• Very good knowledge of spoken and written Swedish and good English skills complete your profile
• You should also have some empathy
• Reliability and time flexibility are required

We are happy to give motivated newcomers (m/f/d) a chance! Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin [email protected] If you need any assistance please don't hesitate to call Robert or Anthony on +49 (0) 30 789 59 07 11.

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Job tags

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Salary