Customer Care Success & Retention with German-Automotive Sector-Barcelona
Location
Spanien | Germany
Job description
Introduction
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, and Top Employer), is looking for Customer Support Experts.
We are recruiting tech-savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
Responsibilities
- Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
- Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
- Onboarding Support to new customers (doubts, incidences).
- Retention and engagement of existing customers.
- Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
- Upselling and cross selling while attending inbound calls of existing customers.
- Constantly update our CRM system with all relevant information collected during customer service activities.
Qualifications
- C1 level of German plus level of English B2
- Strong customer orientation.
- Business and goal orientation.
- Previous experience and roles in the Contact Center or Back Office environments.
- Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
- Strong negotiation skills and business orientation.
- Marketing background or social media previous experience is a plus.
- Excellent soft/ written skills.
- Negotiation skills.
- Digitalization and innovation mindset.
- Assertiveness.
Incentives
- Full time position.
- Salary: 23,500 EUR gross/year basic + up to 2.350 EUR gross/year variable based on targets
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Established career path to grow within the company.
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
Contact information
Das hört sich alles ansprechend an und du willst am liebsten direkt loslegen? Dann freuen wir uns von dir zu hören! Worauf wartest du? Lade über den Link einfach deine Bewerbungsunterlagen inklusiv Lebenslauf und Motivationsschreiben auf Deutsch oder Englisch hoch!
Job tags
Salary
