Service Business Manager (m/f/d)
Location
Pliezhausen | Germany
Job description
Nova Measuring Instruments GmbH is a leader in transforming and optimizing device manufacturing and process control in the semiconductor industry. We excel in disruptive thinking and innovative technologies, with our instruments and processes being utilized by the world's foremost semiconductor companies. With over 150 employees, we are on a journey of continual learning and discovery to transform technologies from concepts into reality.
In our service team, we are seeking dedicated team players who are eager to actively shape our future. As a Business Manager (m/f/d) Service at Nova, you will lead the ongoing service business for CMD to ensure the fulfillment of the service strategy – encompassing revenue, Value-Added Services (VAS), market penetrations, and key account activities in the regions.
Role Responsibilities:
- Define, design and align on customers and accounts activities together with the field and GBG service and sales team.
- Accountable for CMD service Revenue worldwide.
- Lead all delivery and operational processes to ensure on time requirements.
- Ensure full alignment and execution with CMD departments on all activities.
- Gather competitive intelligence on competitors and OEM partners.
- Provide technical pre-sale support and expertise for CMD solutions.
- Represent the voice of the customer by providing the technical inputs from the field.
- Manage customer requirements, creating quotations and specifications documents.
- Forecasting, revenue and ongoing customer Business related activities.
- Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks.
- Work closely with the Service engineers, manage service call fulfilment, safety stock follow up, and re-ordering from HQ.
REQUIREMENTS
- Bachelor’s degree in Industrial Engineering and Management, Business Management, or equivalent.
- 2+ years of proven experience in a technical role.
- Excellent communication skills in English and German, both written and verbal.
- Commercial mindset with a strong orientation towards customer satisfaction.
- Advanced Excel skills, showcasing the ability to work with complex data sets.
- Must have knowledge of ERP systems; ERP Priority is an advantage.
- Willingness to travel up to 30%, including international travel.
Your benefits:
- Work-life balance: We provide a hybrid working environment with flexible working hours, mobile working, and flexitime.
- Company health management: Our offerings include ergonomic workstations, a subsidy for computer glasses, and a JobRad program.
- Events & treats: Enjoy a daily bread roll service, fresh fruit twice a week, food truck meals twice a week, as well as joint events such as the New Year's dinner and our in-house Oktoberfest.
- Celebrate with Nova: Partake in team events with your colleagues and unwind in a family atmosphere.
- Professional development: Foster continuous growth and acquire new skills through personalized training and development programs, as well as our custom learning platform.
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