Customer Success Intern

Location

Heidelberg | Germany

Job description

CareerStart@sas Internship Program 2024

EMEA ASIA PACIFIC

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.    

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling internship coupled with flexibility and world-class employee experience, you’ll find it here.   

What you’ll do  

Within our EMEA/ APAC-wide Internship Program CareerStart@sas we’re offering a 6-month full-time internship in our Customer Success department as Customer Success Intern.

We’re looking for Customer Success interns who are passionate about Analytics and want to help our clients achieve maximum value from SAS software. As a Customer Success intern, you’ll build broad relationships with SAS customers to adopt and expand usage of the SAS software as well support our renewal strategy.

Our Customer Success teams serve as trusted advisors, guiding our customers towards successful adoption and modernisation of their SAS software. They work closely with clients in a consultative approach, gaining a deep understanding of their business objectives to create a tailored success strategy throughout the post-sale lifecycle.

Furthermore, our Customer Success teams play a critical role in ensuring customer retention through the creation and execution of timely renewal plans, managing renewal processes and contracts efficiently.

What you can expect?

We’re not about coffee runs or boring busywork. Our internship program is focused on development, culture and community. We’ll help you grow professionally, thrive in an award-winning work environment and make memorable connections with your co-workers and fellow interns. We provide you with a unique business project and great opportunity to work on the most innovative analytics solutions during your internship. Besides that, you will have a SAS mentor, a personalized training program, and a tutor who always supports and enables you.

Required qualifications.

• You’re a college student enrolled in an accredited program or new graduates (tech OR business degrees preferred)
• You’re interested in the future of Analytics and embrace technology
• Strong communication skills – both written and verbal.  
• Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
• Speak German & English fluently. 
• You’re curious, passionate, authentic, and accountable. These are our  values and influence everything we do. 

Perks of the job  

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives and Customer Success professionals across border! 
• Get to know the Customer Success Manager role and work with customers to make them successful when using the SAS products
• Get insights on the activities of a Renewal Specialist, where more planning, sales and negotiation is needed
• Help to design and execute Campaigns to smaller customers, who do not have as much frequent interactions with SAS
• Participate in the Customer Success Onboarding Program
• SAS training - access to all available e-Learnings on learn.sas.com
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in-person collaboration? That’s great, too.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.

Diverse and inclusive 

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.    

Additional Information  

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.  

All valid SAS job openings are located on the Careers page at  . SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at  [email protected] before taking any further action.

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