Account Manager

Location

Berlin | Germany

Job description

Enterprise Bot is a rapidly expanding conversational AI technology scaleup company providing advanced automation solutions to large companies worldwide since 2017. Our cuttingedge technology is trusted by wellknown companies such as SIX Group (Swiss Stock Exchange) SWICA Generali and others to enhance customer contact automate processes and drive revenue growth. Our global team comprises over 50 highly skilled professionals from diverse backgrounds.

Fostering a truly open and progressive company culture with stateoftheart engineering solutions working at Enterprise Bot is a refreshing mix of purpose challenge and fun.

Tasks

We are looking for an enthusiastic Account Manager who excels in fostering client relationships and is capable of driving growth for both our enterprise clients and our company.

As the Account Manager your responsibilities will encompass but are not limited to:

Client Engagement and Relationship Management: Establish and maintain robust relationships with clients ensuring their needs are not only met but exceeded.

Navigate Internal Structures and Hierarchies: Understand the internal dynamics and hierarchies of the company to adeptly navigate decisionmaking processes.

Strategic Solutions: Assist clients in formulating and optimizing strategies for utilizing chatbots voice bots and automation to achieve business objectives.

Collaboration: Collaborate with technical and sales teams to align client requirements ensuring seamless solution delivery. Communicate effectively with key stakeholders conveying value based on feedback from the Project team.

Continuous Improvement: Gather client feedback to drive product development and service enhancement initiatives fostering client retention and overall satisfaction.

Upselling and CrossSelling: Identify opportunities for upselling and crossselling additional features or services to existing clients thereby increasing deal sizes.

Industry Awareness: Stay abreast of industry trends and competitor offerings to ensure our solutions remain innovative and competitive.

Requirements

• A minimum of 2 years of experience in account management preferably within the chatbot voice bot or automation industry.
• A strong grasp of the product technical aspects and applications of enterprise bots.
• Proven ability to effectively handle multiple accounts and projects.
• Outstanding communication and interpersonal skills with a focus on building enduring relationships that contribute to revenue growth.
• Nativelevel proficiency in both German and English is essential. Additional languages are advantageous but not obligatory.
• Bachelors degree in business technology or a related field.
• Capability to thrive in a fastpaced handson environment with a track record of making an immediate impact.

Benefits

• Competitive salary with performancebased bonuses.
• Opportunities for professional growth within a rapidly expanding exciting industry.
• A collaborative innovative and inclusive work culture.
• Flexibility with work arrangements including remote options.
• Company pension
• Fun gettogethers
• Free coffee

If you are a dynamic and resultsdriven professional seeking a challenging role in a fastpaced environment we invite you to apply for this exciting opportunity to contribute to the success of Enterprise Bot in the DACH region.

Job tags

Salary