Customer Success Manager* (Key Account)
Location
Paderborn | Germany
Job description
Welcome to GMS Development!
We are EXPERTS in integrated software solutions and business consulting in the field of field service management. With enthusiasm, profound know-how and innovative products, we support our customers on their way to becoming service champions.on their way to becoming service champions.
As a Customer Success Manager*, you will ensure the further development of our existing customers in a spirit of partnership. You develop customer visions, define clear business goals and a success plan to achieve them.
THIS IS US We are a committed and innovative team with flat hierarchies and short decision-making paths. Mutual appreciation, trusting cooperation and open exchange are important to us. What you get with us
- Start-up mentality with a customer-oriented approach meets economic solidity and experience competence
- Intensive onboarding and training opportunities for professional skills and personal development
- Mentoring program: get support from experienced colleagues or become a mentor yourself
- An attractive and performance-oriented remuneration package
- Our quality time: Corporate health program & team events
- Family orientation: flexible working location and working time model
...and much more.
THIS IS IT
- You understand the business processes, challenges and goals of your customers and show perspectives.
- You are a sparring partner for our customers and advise them on an equal footing.
- You recognize critical situations and manage de-escalation together with the customer and the GMS team.
- You represent GMS at conferences and events.
- You develop new cross-selling and upselling potential as part of the team.
- You actively support the continuous improvement of our sales process and design suitable campaigns with the marketing team.
THIS IS YOU
- You have an affinity for technology and software and ideally have experience with cloud-based solutions.
- You can inspire customers and motivate supporting teams.
- Your way of working is independent, proactive and results-oriented.
- You are a team player and enjoy new challenges.
- We require business fluent German and English as well as experience with MS Office.
- Ideally, you have a degree in economics or information technology or a comparable professional qualification.
Place to be Paderborn // Home Office
Remote work possible
At the end IT is YOU.... If it appeals to you what we can offer and you see yourself in the tasks - then we should talk. Even if you don’t cover all requirements. The important thing is that you want to develop yourself further. And we will be happy to help you find your personal strengths.
We look forward to getting to know you. We would be happy to take this opportunity to provide you with more detailed information about our company and the solutions we have developed with enthusiasm.
For all questions... Birgit Braeuer
People Development & Recruiting
phone +49 5252 9891 0
[email protected] Apply now online
* GMS is an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experiences. Everyone is welcome, regardless of gender, age, ancestry, national origin or ethnicity, religion, disability or sexual orientation.
You can find information about our company on the Internet at:
Back to job overview #J-18808-Ljbffr
Job tags
Salary
