Location
Deutschland | Germany
Job description
Softr is an easy-to-use no-code platform to build custom software, powered by your data (Airtable and Google Sheets). If you’re interested in being on the cutting edge of technology and advancing your career at a fast-growing, profitable, impact-driven company, then read on…
Our mission is to become the world’s largest ecosystem of no-code applications, where anyone can discover, create, collaborate, and share apps!
We believe everyone should have the ability to create the software they need, without engineers or designers.
Since our launch at the beginning of 2021, over 150,000 professionals have adopted Softr and built powerful and beautiful apps like customer portals, internal tools, community hubs and more.
We’re a fully remote, distributed and diverse team of curious, ambitious, hungry and humble individuals.
As our Community Manager, you'll be the go-to person in each of our primary community spaces. You will be responsible for building relationships, making connections between, as well as running community initiatives for Softr’s community members. Also:
What you will do
As our Community Lead, you'll be leading all our community efforts. You will be the go-to person in each of our primary community spaces, responsible for building relationships, making connections between, as well as running community initiatives for Softr’s community members. Also:
- Have full ownership of our Softr’s primary community channels and communication.
- Actively manage the day-to-day for all our primary community channels (Slack group, Twitter etc), answer questions, and funnel new requests to the product team.
- Monitor, track, and report on feedback from social and online reviews.
- Create and run community initiatives such as events, workshops, and Q&As.
- Create and run new and existing programs such is Ambassador, Expert, Influencer programs, etc.
- Be the face of Softr’s community , actively engage and contribute to discussions around Softr on social (Twitter, Facebook, Linkedin).
- Propose and experiment with new initiatives , both for B2C & B2B customers, understand and measure what works and what doesn’t.
- Be able to strategically decide on what to prioritize and what to ignore - aligned with the company’s vision.
- Work very closely with product and marketing teams , to share your knowledge, unique insights, and feedback from customers to help shape the product roadmap & GTM strategy.
What you bring to the table
- Experienced Community Manager that worked with a SaaS product. You bring 3+ years of experience in a Community Management or Customer Success role, ideally from a successful startup or scale-up.
- Passion for no-code and automation . We’re looking for someone who is familiar with the no-code space and has used no-code and automation platforms in a meaningful way (for work, side projects, we want to learn about them all).
- E xcellent written and verbal communication skills. We’re a 100% remote team, and writing is our primary means of communication at Softr. And we talk to customers a lot, so you must be strong in communicating with them and gathering insights in real time.
- Love for solving problems. Our customers range from individuals to some of the Fortune 500 companies, and they are all unique. You are able to understand their specific needs, answer questions, and solve problems on the fly.
- You care deeply about users. You are customer-centric and have experience building and maintaining relationships with complex, multi-geographical customers. You spend most of your time speaking with customers and helping them be successful. You contribute to design and product strategy with your insights and feedback from customers.
- Urgency is your mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture. As a part of a fast-growing company, you’ll juggle a variety of customers, projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. You’re outstanding at multitasking and able to operate effectively with uncertainty and change. You will also have strong decision-making skills.
What’s in it for you
- Fast-growing company and opportunity to make an impact on large scale.
- Fully remote and flexible work schedule.
- Competitive salary and equity options.
- 1 annual company retreat to an awesome place.
- Home workspace setup budget.
- Professional development allowance.
- Our customers love Softr! A daily dose of customer love and positive feedback that rewards your work.
If you’re interested in being on the cutting edge of technology and advancing your career at a fast-growing, high-impact company, then you are at the right place.
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