CTG IT Solutions
Location
Luxembourg | Germany
Job description
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg. Your mission You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents You will have incident ownership and communication throughout the lifecycle of the incident You will handle in policy and out of policy service requests You will intervene onsite at the user location or temporary location You will execute IMACD tasks You will raise requests for authorisation of service requests Your profile You are able to speak and write fluently at least English and French, to communicate easily with all the users You are experienced and have already worked in a similar position for at least 2 years You are familiar with ticketing tools and CMDB tools You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10) You have knowledge of Mobile devices and mobile phone services You have an understanding of networking and networking protocols You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc. You have good problem solving skills and you are flexible and stress resilient You are a team player who likes to work in an international environment You like to pay attention to details and you are customer focused Our offer An individual career development plan and a dedicated training program A competitive salary package 5 additional vacation days Extra-legal benefits (daily allowances, PC plan, ...) Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events Please note that a criminal record will be asked for this position. If you like multicultural teams and want to join a company with open communication, then apply right now via the button below! CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other. Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication. Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG ! As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent !
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