(Senior) Customer Success Manager (m/f/d)
Location
München | Germany
Job description
About the Role
As a Customer Success Manager (m/f/d), you would own…
- Customer relationships
- Project resource allocation
- Structured project execution
- Coordination of multiple projects simultaneously
… and support
- Customer satisfaction with direct ownership and contact.
- The Sales Team by increasing customer engagement, with more stakeholders and improving visibility of EcoG within the customer to identify risks and opportunities to co-develop, develop and support.
- Systems Team as an interface to manage customer requirements, manage the cooperation and customer expectations.
- R&D Team to prioritize Development focus.
What you can expect
In the first months, you will….
- Dive deep into the breadth of solutions for customers at EcoG
- Gain an understanding of the status of each of the existing customers, and how to apply EcoG knowhow and solutions to support them
- Meet with key stakeholders in existing customers to understand their challenges
- Identify and engage additional stakeholders within these organizations
- Help customers in driving their projects with our assistance to success
After six months, you will…
- Help EcoG prioritize project development and support
- Manage customer expectations and engage with stakeholders at all levels
- Manage the funnel of customer developments and their status
After one year, you will…
- Enjoy the success of satisfied customers going live with less risk, better informed and faster!
About You
To succeed in this role, you will have:
- Strong business understanding, clear communicator and people person, able to build good working relationships with a wide range of stakeholders.
- Structured approach, able to pull various threads together into a coherent and efficient workflow.
- Hands-on mindset to adapt to shifting circumstances and priorities.
- Project Management experience with an understanding of project management organization and tasks.
- Good technical understanding of electrical systems and software.
- Fluent in English (verbal and written), German desirable.
… And likely have:
- Good understanding of complete (hardware & software) solutions for Vehicle Charging, IoT, Availability, or Electrical Power Products. Degree in Electrical Engineering is an advantage.
- Coordinated and managed projects including customer responsibility and taking care of the customer success beyond the project, i.e. evaluate the customer product definition with the internal experts.
- Managed a wide range of stakeholders, from project teams to C-level executives.
- Worked in large, complex organizations and fast-paced and international environments.
Also welcome to apply are those with experience in…
- Industrial, automotive, EV markets
- Change management, organizational development, IoT solutions or innovation spaces
- Different methods and models of communication, coaching and design
Why us?
We value our people and strive to be a top employer that supports a dedicated team. Join a dynamic, entrepreneurial environment and as an integral part of our growing success. We offer one of the industry’s best compensation packages, not to mention a variety of employee perks.
Our People and Culture team is happy to recognize your individual needs, preferred IT equipment, and the opportunity to expand your knowledge with an educational budget.
Ready to be part of something bigger? Our mission-driven team is dedicated to a more sustainable future. We also like spending time together as people, whether it’s having lunch together or enjoying exciting team-building.
About us
We believe in what we do.
EcoG’s mission is to sustainably shape the future of electric charging, and we are leading the market in supplying Electric Vehicle (EV) charger control solutions to a rapidly growing number of charger manufacturers like Siemens, i-Charging, and more.
EcoG scales charging infrastructure production to accelerate emission-free mobility. We are a catalyst for manufacturers enabling fast development and short time-to-market for new DC charging products.
EV charging infrastructure is on a rapid growth trajectory, and EcoG is fueling the surge. With our technology and ecosystem, we make charging an electric vehicle reliable, safe, affordable, green and simple.
Our state-of-the-art combination of industrial automation and modern web technologies is the foundation of our revolutionary products and solutions. We are backed by leading investors like Ananda Impact Ventures and Helen Ventures, Techstars, Katapult, and next47. Our continued success and growth is powered by our people – with a diverse group of over 16 different nationalities and varying areas of expertise.
Founded in Detroit in 2017, EcoG is an international scale-up headquartered in Munich, Germany, driving the markets in Europe, North America, and India.
If you are a flexible, dynamic individual excited by partnering with like-minded entrepreneurial achievers to do great work, let's connect.
We are an equal opportunity employer, and encourage all qualified applicants to apply.
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