Mitarbeiter (m/w/d) Advanced Resolution Team
Location
Lemwerder | Germany
Job description
Crew members wanted
COME ON BOARD!
Shipbuilding full of passion, highly specialized naval vessels, innovation and teamwork: That's what the NVL Group stands for. We are a privately managed, independent shipyard group with four renowned shipyard locations in northern Germany and international locations with more than 1,500 highly qualified employees. We offer our customers tailor-made, intelligent and cost-efficient shipbuilding solutions and comprehensive services, thereby supporting the operational readiness of the German Navy and Navies worldwide. Come on board!
What we have on board for you
Employee (m/f/d) Advanced Resolution Team
For the Bremen location (Lemwerder) we are looking for an employee (m/f/d) Advanced Resolution Team at the earliest possible date
Your position in our crew
- Actively participate in problem management by systematically analyzing complex IT problems and developing long-term solutions.
- Identify recurring problems and develop preventative measures to minimize downtime.
- Evaluation of new technologies and methods to ensure the availability of IT systems.
- Implementation of standards for service quality and continuous monitoring of systems
- Close cooperation with other IT departments, in particular first-level support and second-level support
- Evaluating new technologies and methods to ensure the availability of IT systems and problem prevention.
- Creation of comprehensive documentation of solution approaches and best practices.
- Act as the interface between the team and the customer to absorb or specialize complex technical information.
- Support 1st level support with conversions, knowledge transfer and contribution to the development of a knowledge base for this area.
- Provide training and support to team members in dealing with complex, recurring issues
- Contribute to the development of Key Performance Indicators (KPIs) to assess the effectiveness of issue management in the Advanced Resolutions IT team.
What you have in your luggage
- Completed training or studies in computer science, business informatics or an equivalent commercial qualification.
- Excellent written and spoken German; knowledge of English is required.
- Knowledge of shipbuilding or experience with industry-specific requirements is an advantage.
- Several years of experience in IT, ideally in the field of advanced problem solving.
- In-depth technical knowledge and experience in tackling complex IT challenges.
- Strong communication skills and customer focus.
- Strategic thinking and the ability to drive innovative solutions.
At the NVL Group, we rely on a storm-tested crew in which everyone can rely on everyone else. That's why we promote a working environment that invites you to stay and offer anchoring opportunities such as exciting development opportunities in more advanced tasks within the entire NVL Group. Of course, we will accompany you on your journey with us with targeted personnel development measures, which we will be happy to tell you about in a personal meeting.
For further information, please contact
NVL B.V. & Co KG
Human resources department
Tanja Vorderbrück
Phone: +49 421 6604-8608
Would you like to set a new course with us? Then we look forward to receiving your online application, including your salary expectations and desired starting date.
The DNA of Shipbuilding
Job tags
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