Klantenservice medewerker in Lissabon
Location
Portugal | Germany
Job description
Introduction
Quality and Service are what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience are, you will have the opportunity to make a difference!
Responsibilities
Your responsibilities and impact as a customer experience specialist will be:
- Supporting customer operations by providing world-class customer service; 80% via email, 20% via phone
- Answering incoming customer inquiries
- Identifying problems and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Provide ad-hoc support
- Being a team player and participating in the success of the team and project
Qualifications
Skills, qualifications, and interests you need to succeed in this role:
- A native language level of Dutch/Flemish, preferably also a B2/C1 level of French
- Previous experience in customer service or strong curiosity to learn it
- Knowledge of the value and impact that a good customer experience can create
- Be an attentive listener, comfortable and skilled in communicating with people
- A commitment to excellence and professionalism
- Being a true team player and dedicated to your work
Incentives
What’s in it for you?
- A competitive salary and opportunity for a 13th month
- Full-time position with 35h/week
- 29 vacation days per year
- 1 day per week home office as needed
- Working days Monday through Friday from 9:00 a.m. to 5:00 p.m.
- Permanent contract
- Working in an agile environment, where you are not treated like a number
- Unlimited use of the gym in the building
- A nice working environment with a bar and a terrace
Contact information
Start date: Immediate
Want to enhance your journey with us? APPLY NOW!
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion, or sexual orientation***
Job tags
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