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Location

Regensburg | Germany

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Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

** Position is based in Regensburg **

YOUR RESPONSIBILITIES:

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.
• Domestic and international travel is required on a regular basis.

WHAT YOU WILL BRING:

• Certified engineer or degree from advanced technical school or w ork experience of ~3 years.
• Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
• Excellent interpersonal communication, analytical and problem solving skills.
• Great customer relations and collaboration skills within a multi-cultural environment.
• Fluent in English and German language is a must.
• Full driver’s license.

WHAT WE OFFER:

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Regensburg.
• We offer a competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Permanent full-time employment.
• Company car or car allowance.
• Extensive initial and g uaranteed further training.
• 30 days of vacation.

CALL TO ACTION:

Please click the “Apply” button or for questions beforehand get in touch with our Human Resource Specialist Ms. Susann Salzmann via phone +49 (0) 351 8280252 or e-mail ( [email protected] ).

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

KLA is committed to creating a diverse workforce and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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Job tags

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Salary