Head of Customer Success US
Location
Vereinigte Staaten von Amerika | Germany
Job description
Become STELLENTITEL (m/f/d) at Retarus.
Retarus is a worlwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.
What we offer
- Health insurance portfolio, including dental, vision, life and disability insurance options, as well as a health savings account
- High-standard 401(k) plan (with one of the leading providers)
- Competitive vacation package and paid sick days
- Flexible/ Mobile working
- Childcare contribution, birth bonus and paid parental leave options
- Employee referral bonus
- Public commute tax program
- Team events
- Free snacks and drinks in the office
- Gym in the office building
What you'll do
- Provide disciplinary and operational leadership to the Customer Success team.
- Implement the global Customer Success strategy within the US market.
- Manage sales cycles, pipelines, and forecasts, effectively utilizing CRM and related tools.
- Monitor and track relevant KPIs to ensure performance goals are met.
- Foster long-term and strategic relationships with existing customers.
- Lead initiatives to identify cross-selling and upselling opportunities, supporting the team through the entire sales process.
- Ensure regular contract renewal processes with all clients.
- Collaborate effectively with management and provide insights to improve volume, market share, and pricing strategies.
- Work closely with global departments such as Sales, Marketing, Strategy, and more.
What you'll need
- Bachelor's degree in Business, Marketing, or related fields or relevant work experience within a customer-facing role, ideally with a technical background.
- Several years of professional experience in technical sales with a focus on Enterprise accounts.
- Experience in leadership with a strong sense of responsibility.
- Proven track record of achieving sales targets and expertise in pipeline/CRM management.
- Enthusiastic and energetic approach to building and nurturing client relationships.
- Excellent communication skills, both written and verbal.
What you can expect
Join Retarus as the Head of Customer Success US. You will play a pivotal role in driving growth, expanding our market presence, and contributing to the success of our industry-leading software solutions within the region.
Very important
Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Isabell Wiethe is happy to field any questions you may have: [email protected]
We’re looking forward to getting to know you!
Job tags
Salary
