Sales Operations Lead (m/f/d)
Location
Berlin | Germany
Job description
As the leader of our Sales Operations team, your role is crucial in driving efficiency in our customer journeys through smart and smooth processes and solutions. With your project management skills and technical know-how, you'll guide a specialized team to improve our sales tools and workflows. You will be given ownership of various sales operations fields incl. performance tracking, tool landscape development, and process optimization.
Your Role in a Team:
Leadership: Guide, mentor, and oversee a team of 2 sales operations specialists. Ensure they are focused, motivated, and performing at their peak.
Performance Planning:
- Coordinate with sales leadership to set performance goals and targets for the sales team.
- Develop and implement performance improvement plans as necessary.
Tracking Performance:
- Develop and monitor key performance indicators to measure the effectiveness and efficiency of the sales operations.
- Provide regular performance reports to senior management, identifying areas for improvement.
Hiring Plans:
- Develop and oversee the execution of hiring plans at the operational level, ensuring they are well-structured and easily actionable by stakeholders.
- Collaborate with department heads and HR to align hiring plans with organizational needs, enabling effective workforce planning and resource allocation.
Cross-functional collaboration:
- Steer our lead nurturing squad together with marketing operations to ensure the best lead management and conversion along the entire lead customer journey
- Coordinate cross-functional projects with stakeholders from various departments
Sales Product Platform:
- Define and develop our sales platform to meet state-of-the-art standards and enable our sales teams to work smartly and efficiently reaching our ambitious goals
Commission Models:
- Design, implement, and manage competitive commission models to motivate and reward the sales team.
- Ensure transparent and accurate commission tracking and reporting.
Compliance Monitoring:
- Ensure sales operations comply with industry regulations and company policies.
- Conduct regular audits to identify and mitigate risks
What You Need to be Successful:
- Experience: Minimum of 5 years in sales operations, with a history of leading teams and overseeing intricate sales projects.
- Technical Expertise: Proficient with tools such as Dialfire or Salesforce and the agility to adapt to new tools swiftly.
- Project Management: Superior project management abilities, capable of handling multiple projects at once and ensuring punctual completion.
- Analytical Skills: Skilled in analyzing detailed data, extracting insights, and making decisions rooted in data to improve our sales operations.
- Communication: Outstanding communication skills, adept at explaining complex operational concepts and outcomes to a varied audience.
- Teamwork: Emphasizes collective success over individual milestones, and nurtures a positive, inclusive team culture.
- Language Skills: Proficient in English; proficiency in German is a plus
Benefits
Why dentolo?
- One of Europe’s fastest growing Insurtechs, backed long-term by one of the largest insurance powerhouses worldwide.
- High level of collaboration and autonomy, working in a group of international colleagues in a small to medium sized startup with a getting-things-done attitude.
- Modern technologies, agile development practices, and a product-focused environment that tackles demanding technical and scaling challenges.
- 6th floor office in the heart of Berlin (Mitte/ Prenzlauer Berg) with beautiful views over the city.
- Quarterly team budget for various events, you decide :)
- Annual learning budget for your personal development.
- Flexible work arrangements according to your needs.
- Vacation entitlement starting with 28 days in your first year, accumulating 1 day with every 2 years of affiliation to the max. 30 days.
- Free dental or pet insurance - to experience our products yourself.
- Independent booking of monthly coaching sessions with nilo.health, our mental health tool.
- Transportation benefit - you can choose between a free Swapfiets bike or a BVG eco-ticket (with a dentolo allowance).
- Work up to 60 days from outside of Germany!
- Free choice of a Windows or Mac computer.
Sounds like the perfect job for you?
We look forward to receiving your application and getting to know you!
dentolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).
When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.
About dentolo
We don’t just offer insurance. We create solutions tailored to needs.
Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach.
Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.
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