Senior Customer Success Manager (m/d/f)
Location
München | Germany
Job description
As a Customer Success Manager, you'll be at the forefront of ensuring our healthcare partners receive unparalleled value from our software and hardware products. You'll play a pivotal role in building and maintaining strong, long-lasting relationships with key stakeholders in hospitals, guaranteeing they unlock the full potential of our transformative technologies.
Tasks
- Strategic Onboarding: Guide hospitals through a seamless onboarding process, ensuring a smooth transition to our cutting-edge software and hardware solutions.
- Customer Relationship Management: Develop and nurture strong relationships with key decision-makers and end-users within client organizations. Act as the primary point of contact for any inquiries or concerns, demonstrating a proactive and solution-oriented approach.
- Product Education and Training : Conduct personalized training sessions for hospital staff to maximize the utilization of our software and hardware products, ensuring they harness the full range of features for optimal efficiency.
- Performance Monitoring: Implement robust monitoring processes to track product performance and usage within client hospitals. Analyze data to provide actionable insights and recommendations for continuous improvement.
- Troubleshooting : Act as a bridge between the customer and internal teams, facilitating the resolution of any challenges or issues promptly and effectively.
- Upselling and Cross-selling: Identify opportunities for upselling additional features or cross-selling complementary products, ensuring that customers are aware of the full spectrum of our offerings
- Feedback Collection: Proactively gather customer feedback and insights, serving as the voice of the customer within the organization. Collaborate with the product development team to relay valuable input for future enhancements.
- Customer Advocacy: Cultivate a community of satisfied and enthusiastic customers willing to advocate for our products. Capture the heartbeat of our customers: Encourage participation in case studies, testimonials, and industry events.
Requirements
- You genuinely want to make an impact in the healthcare industry.
Experience:
- 3-5+ years in a customer success management role, preferably in the healthcare or technology sector and in a fast-paced environment.
- A big plus is if you have worked in or around operating rooms (ORs).
- Bachelor's degree in Business, Healthcare Management, or related field.
- Strong Communication Skills: Exceptional verbal and written communication skills with the ability to convey technical concepts clearly and understandably.
- Speaking German and English is a must, and French is a plus.
- Adaptability: Thrive in a dynamic and fast-paced environment, able to adapt to evolving customer needs and industry trends.
- Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail
- Team Collaboration: Ability to collaborate effectively with cross-functional teams to deliver a seamless customer experience and a fun workflow for the team.
- Operational Excellence: Proven ability to develop strategies, translate them into initiatives, and track successful delivery
- Willingness to travel: Mainly domestic and sometimes international.
- Data-driven: Deep knowledge of customer success metrics
- Customer Obsession: We as a team deeply care about our customers and their success and ensure they have everything they need and beyond - So do you!
Benefits
- We offer you a permanent working contract with a competitive remuneration package!
- Time for relaxation! – 28 paid vacation days
- Warm-hearted, flexible, and solution-oriented culture with open feedback culture with performance review to accelerate your career goals!
- International environment with more than 30 different nationalities!
- Work-Life-Balance: Flexible working hours!
- Wellness (at)CX: Wellness Bonus! A Wellness Stipend of 400 € net annual benefit to contribute to your personal health and wellness.
- Women (at)CX: Professional and intellectual knowledge exchange with highly talented and ambitious colleagues from all over the world
- You will get access to a learning management tool to attend trainings and improve your skills!
- Access to the EAP (Employee Assistance Program) – Solution and support advice in regard to: mental and physical health, employment guidance, personal, family, financial and legal issues and questions.
- We offer you a vibrant workspace! Regular team events included Christmas and summer parties!
- Free coffee and drinks with weekly fresh veggies and fruit!
- Free Corporate Massages!
Could this be you? Would you like to work in a highly innovative and visionary environment, where technologies are developed that help to improve and save lives? Worldwide.
Then please get in touch with us to discuss your career opportunities at Caresyntax.
#J-18808-Ljbffr
Job tags
Salary
