Senior Manager CX+I Consulting - Financial Services (German speaker)
Location
Berlin | Germany
Job description
About the Customer Experience & Innovation Team at Publicis Sapient
- We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next in the financial services industry
- We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers
- We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients
- We work in a fast-paced, ‘sprint’-based environment where no two days and two challenges are the same
- We thrive on innovative and impactful work for our clients and ourselves
- We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs
- We do this at scale. We make an impact.
Apply now
Your impact:
- Act as a transformational partner for financial services clients to help center customer centricity and business agility in the context of digital business transformation
- Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
- Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
- Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
- Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
- Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
- Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
- Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
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