Arhs Developments - Customer Success Officer / Service Project Manager
Location
Luxembourg | Germany
Job description
Job description
FleetBack is developing SaaS products for the automotive industry ( for car dealerships Sales and after Sales services. Our objective: help car dealerships in their digital transformation journey by developing high business value product with a strong focus on quality and user experience.
It comprises mobile, Web and Kiosk applications and it is cloud-based.
To reinforce the FleetBack team and sustain our growth, we are looking for a Customer Success Officer / Service Project Manager (m/f) that will manage everything related to the planning, delivery and roll-out of our self-service kiosks as well as the relationship with the Hardware manufacturer.
Profile that will be considered
You have a perfect command of German, fluent in English
You have existing experience in project management
You have extensive knowledge of the automotive sector, and/or a previous experience working for an automotive software editor
You are rigorous and have a solution-oriented mind-set
You will be responsible for
Following-up of clients and their needs
Ensuring the implementation of adapted actions to fullfil those needs : training, e-Learning, etc.
Managing the planning of the orders
Helping customers on the pre-delivery process
Handling the transports
Handling post-delivery onboarding up to configuration
Interacting with the FleetBack development team for initial configuration
Testing the kiosk with the customer once configured
Handling discussions with Hardware manufacturer
Handling the certification of the kiosk
Bringing ideas for a better Hardware product (kiosk) - (in terms of costs, reliability, user experience, etc), elaborating specifications
Creating and maintaining kiosk documentation (manual, guides, internal procedures, customer Procedures, videos...)
Overseeing the person offering technical support on the kiosk
Asking and following up on improvements of the kiosk on manufacturer side
Putting in place and monitoring SLAs with Hardware manufacturer
Optimizing day-to-day activities and streamlining workflows to enhance profitability
More about you
You have abilities to build consensus and relationships among employees, partners, and customers
You are at ease with client relationships and able to manage disagreements with best professional attitude
You hold a bachelor's degree or an equivalent qualification with at least 4+ years of experience
ARHS?
Arhs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of nine entities (Arhs Developments, Arhs Developments Belgium, Arhs Consulting, Arhs Spikeseed, Arhs Cube, Arhs Digital, Arhs Technologies, Arhs Developments Hellas and Arhs Developments Italia) that are unified by the Arhs Group, with more than 1000 consultants.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
Our Vision and Values
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
Our Culture
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
Our Brand
The Arhs (pronounce [aris]) name comes from Greek Mythology. Arhs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
Don't hesitate! Join our team
What you'll get:
An informal hierarchy and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An attractive salary package:
With an attractive salary and benefits package - including advantageous fringe benefits - you'll be paid for what you love to do.
A strong corporate culture:
You'll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.
Learning & development opportunities:
We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
Exciting projects:
You'll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.
A rock solid company:
With more than 210 customers, and 30% organic growth in FY2021, you'll join a business with a sustainable and growth-oriented plan.
But let's talk about it face to face!
You don't have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.
Job tags
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