JWR Employment Specialists Ltd
Location
Bodenheim | Germany
Job description
JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Bodenheim Germany to recruit a Customer Service Representative.
The Customer Service Representative is part of a growing team in a global organization whose focus is to enter track and followup on customer orders. The successful candidate will be responsible for fulfilling detailed customer inquiries to ensure the company are exceeding the client s expectations.
Duties and Responsibilities:
Duties and responsibilities include the following. Other duties may be assigned.
Process customer inquiries by email telephone and customer portals
Informs customer of unit prices shipping date anticipated delays and any additional information requested by the customer
Provide customer service in Germany and other European countries.
Prepare Quotations process orders invoice bill and dispatch
Book goods into our warehouse
Communicate with freight forwarders and couriers
Maintain customer master data
Facilitate the optimization of customer service processes
Translation into English French and Italian
Monitor orders delivery dates and incoming payments
Check required documents for correctness
Archive documents in our ERP system and ECM system
Compile data and prepares various reports for management
Assist in general office work
Qualifications Education & Experience:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The successful candidate must have at least 3 years experience working in a similar role in Germany.
Must have a third level qualification in Business or other related degree from an accredited third level institution.
High level of proficiency in Microsoft Office based applications including Excel Word PowerPoint and Outlook is essential.
Have professional oral and written communication in both the German and English language.
Works independently with minimal work supervision
Must have good organizational skills and a high attention to detail.
Job tags
Salary
