Fives Intralogistics S.p.a
Location
Schkeuditz | Germany
Job description
You will report to the Customer Support Center Manager (CSCM) and will be responsible for providing technical assistance and problem-solving support to customers. You will be responsible for the provision of additional services and carrying out support activities for the service organisation. Responsibility to ensure a timely response to the requests of the customers - for which you will be the technical reference point – and to guarantee the provision of ancillary services. Main tasks: To collect and respond to calls from Customers. To manage support tickets assigned to them until resolved. To interface with the Customer to identify and resolve technical issues. To support the Spare Parts Department for the procurement of materials. To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation. To set up, execute, and control the design of plant modernization orders. To support the Sales office in defining retrofits. To be available for short periods of travel.
Job tags
Salary
