Technical Support Engineer Intern

Location

Heidelberg | Germany

Job description

CareerStart@SAS Internship Program 2024

EMEA & APAC

Nice to meet you!   

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.    

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling internship coupled with flexibility and world-class employee experience, you’ll find it here.   

Opportunity  

Within our EMEA/ APAC-wide Internship Program CareerStart@sas we’re offering a 6-month full-time internship in our Technical Support department as Technical Support Engineer intern. You will collaborate with some of the best minds in Technical Support and will be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day.  To prepare you for this role, you’ll attend virtual technical training program in core SAS technology areas. You’ll receive the tools necessary to enable you to provide support for enterprise-class SAS software applications and/or solutions. Key stakeholders provide guidance, coaching, and expert feedback. You will also have an opportunity to achieve multiple professional SAS certifications.

Here’s what we’re looking for. Could this be you?

• A passionate problem solver
• Someone deeply curious about technology and how things work
• A highly creative person, with excellent research skills
• Someone ready to tackle difficult challenges
• Service-minded individual who is able to deliver excellent customer service with confidence
• A person who is willing to ask for help and share knowledge

Our promise to you: You will want to run—not walk—to work every day! 

Required qualifications:

• You’re curious, passionate, authentic, and accountable. These are our  values and influence everything we do. 
• Strong communication skills – both written and verbal. We’re a global company, English is key.
• You’re interested in the future of Analytics and embrace technology.
• Bachelor's degree or equivalent combination of education, training, and relevant experience.
• Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies.
• C, Java, Python, SAS, or programming in a third- or fourth-generation language is a nice to have.
• Real passion for collaborating with colleagues to build technical solutions to solve tough problems.  

What you can expect?

We’re not about coffee runs or boring busywork. Our internship program is focused on development, culture and community. We’ll help you grow professionally, thrive in an award-winning work environment and make memorable connections with your co-workers and fellow interns. We provide you with a unique business project and great opportunity to work on the most innovative analytics solutions during your internship. Besides that, you will have a SAS mentor, a personalized training program, and a tutor who always supports and enables you.

Perks of the job  

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification for technical consulting roles.
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in-person collaboration? That’s great, too.
• Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.

Diverse and inclusive 

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.    

Additional Information  

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.  

All valid SAS job openings are located on the Careers page at  . SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at  [email protected] before taking any further action.

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