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Location

Schkeuditz | Germany

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Job description

Take part in the Sustainability Industry!
Across 25 countries, our team of 8,500 individuals works daily to create the sustainable solutions the world needs, inventing tomorrow's technologies across various industries: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Fives Intralogistics S.p.A. is a leading multinational company in the design, construction, start-up and assistance of automated sortation and singulation technologies for courier, postal, distribution and e-commerce markets. As part of the expansion of its Service Division in Germany (Bavaria / Baden Wurttemberg area) the company is looking for a:

Customer Support Center Engineer (CSCE) (m/f/d)

Job description

You will report to the Customer Support Center Manager (CSCM) and will be responsible for providing technical assistance and problem-solving support to customers. You will be responsible for the provision of additional services and carrying out support activities for the service organisation.

Responsibility to ensure a timely response to the requests of the customers - for which you will be the technical reference point – and to guarantee the provision of ancillary services.

Main tasks:

• To collect and respond to calls from Customers.
• To manage support tickets assigned to them until resolved.
• To interface with the Customer to identify and resolve technical issues.
• To support the Spare Parts Department for the procurement of materials.
• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
• To set up, execute, and control the design of plant modernization orders.
• To support the Sales office in defining retrofits.
• To be available for short periods of travel.

Required skills and abilities

• Good knowledge of English and German (knowledge of a third language is welcome)
• Proactivity, Customer orientation
• Excellent analytical and problem-solving skills
• Attitude to teamwork
• Availability to travel and to make shifts on call
• Flexibility and resistance to stress
• Excellent knowledge of the office package, especially Excel
• In-depth knowledge of programming applied to the automation field
• Good knowledge of C++ and Visual Studio
• Good S7/TiaPortal programming skills (Rockwell welcome)
• Good knowledge of Profibus Profinet and LAN networks
• Reading and understanding electrical and mechanical drawings (Basic)

We offer:

• Opportunity to be part of a stable and vibrant multinational Group
• A stimulating work environment
• Competitive salary (starting from 45K gross per year, depending on experience) + adds-on according to working schedule
• Trainings at international level

Interested?

Then we look forward to receiving your meaningful application in English, including your earliest possible starting date, via email to the address provided below.

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Job tags

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Salary