Internship IT Service Desk Specialist (m/f/d)

Location

Amstetten | Germany

Job description

Company Description

„ Our Holding - the Umdasch Group - is looking to expand its team “

As a family-owned company with a history of more than 150 years, the classic values of sustainable entrepreneurship apply to us: reliability, trust, responsibility. With almost 8,300 employees at more than 170 locations on 5 continents, the Umdasch Group stands for international success, a consistent orientation towards the world markets, the constant will to change and the readiness to be flexible and dynamic.

Become part of our success story!

Job Description

• Within the IT Service Desk we are the Single Point Of Contact (SPOC) for all IT requests in the Group (worldwide).
• We support users with all services we offer as an IT provider in both English and German.
• We help users with troubleshooting in the event of a fault (incident management) and usually connect directly to the user's PC to carry out the necessary activities. (e.g. via Windows Remote Assistance, Teams, Remote Help).
• We process standard changes and try to provide the user with the requested service in a timely manner. 
• The main application we use is the ticket system, through which tickets are received, classified and processed accordingly.

Tools and applications we are using:

• Helpdesk Ticket System
• Windows OS and Microsoft office products (Outlook, Teams, OneDrive, OneNote etc.)
• Active Directory / Azure Active Directory
• SharePoint
• Power Shell

Qualifications

• You are a team player and like to learn new things
• A high level of customer orientation, good German and good English skills as well as a hands-on mentality complete your profile

Additional Information

We offer:

• You will get an insight into how IT service management is practiced at our company, what the tasks and responsibilities of an IT service desk are and what the ticket lifecycle (from user request to resolution) looks like in detail.
• You will be involved in the day-to-day business, solving standard changes and incidents.
• You will also be involved in projects that we have defined as annual goals.

Summary

• Type: Intern
• Function: Information Technology
• Experience level: Entry Level
• Industry: Construction

Job tags

Salary