Internship Quality Management
Location
Frankfurt (Oder) | Germany
Job description
Are you passionate about travelling and connecting people across the world? Do you want to contribute with your analytical mindset & fable for data to the quality standards of an international airline group? Then look no further, you are the right candidate for our internship in Quality & Process Management for Product & Customer Experience of all LH Group Airlines!
Aufgaben
Our internship within Quality & Process Management of the Product and Customer Experience department offers a wide range of insights and tasks along the customer journey. You will gain insights not only into one airline, but multiple global airlines and how to steer topics from a central function.
- continuous monitoring and support in further developing reporting landscape, analysis & statistics of Customer Feedback as well as operational data. Deriving insights and present key findings to stakeholders incl. management level
- involvement in projects within Product & Customer Experience department as well as with direct interfaces such as Ground Operations and single Airline's business units
- support in product and process analysis
- preparation & moderation of workshops
- designing & implementing communication concepts
- close cooperation and exchange with interfaces within Lufthansa Group central functions in and within single Airline units
- additional tasks within Customer Quality, Process & Commercial Management department's responsibilities
Voraussetzungen
- At the date of the internship you have completed the third semester
- Enrollment for the entire period of the internship (current enrollment certificate must be attached to the application) or internship between the Bachelor and Master studies (Gap Year)
- Students who are not an EU/EFTA national need to have a valid residence permit in Germany
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Very good to advanced skillset in Excel and data analysis - experiences with data analytics, data science and/or data engineering are an added bonus
- Experiences in building Tableau or Power BI dashboards are a plus but not required
- Excellent analytical and problem-solving skills
- Detail-oriented with strong organizational abilities
- Ability to work independently and in a team environment
- Strong written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
For further information please see our FAQs.
About Deutsche Lufthansa AG
Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.
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