Customer Service Agent with German
Location
Ausland | Germany
Job description
Description:
Becoming a Customer Service Agent with German at Capita:
As a Customer Service Agent at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.
What you’ll be doing:
- Supporting customer through different channels (inbound calls and messages)
- Analysing and solving customer’s’ queries
- Sharing information on administrative and technical requests (products, invoices, etc.)
- Making changes to the system
- Forwarding faults or calls to other departments.
Requirements: Skills you need to succeed:
- German C1 level or above
- English at B1/B2 lvl
- Customer oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office
- Willingness to work in shifts: 5 days a week, 40 hours (might include night shifts)
Offer: What’s in it for you:
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Performance bonus
- Relocation bonus
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Job tags
Salary
