Head of SMB Account Management, Germany
Location
Berlin | Germany
Job description
About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. So, why work at Wolt?At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you. Our Commitment to Diversity, Equity & Inclusion We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way. Join us today to build Wolt together.
Job Description
About the Team
Our SMB AM team manage and own the partnerships with our top SMB partners in Germany. Together with the regional team leads who will report into this role, the team is responsible for fostering and maintaining the relationship with our merchants and paving the way for sustained growth together with them.
About the Role
As the Head of SMB AM team, you will own the performance and growth of our SMB Merchant portfolio and continue to build and develop the team to manage the growing portfolio. You will be a core part of the commercial leadership team and will own and contribute to strategic initiatives across the broader Germany commercial organization. You will report into the Commercial Director in the Wolt Germany organization.
You're excited about this opportunity because you will…
- Live to build. We are far from done building at Wolt. You will lead from and be hands on with building and driving initiatives that will drive growth for our business and our merchants.
- Invest in people development. To achieve sustained success, we need the strongest talent on our team. You will apply deliberate development efforts with the team to give them the tools to succeed across individual and team functions.
- Drive bar-raising performance. We operate under a quarterly Objective and Key Result (OKR) system; You will be responsible to drive the team’s performance into the green each quarter, surface the voice of the market, and ask for what is needed to get the team back on track when headwinds set us back.
- Lead across functions. Beyond leading your team, it will be your responsibility to help your cross-functional partners (such as Marketing, Sales, HR, Recruiting, and Finance) relate to the pain points of our merchants. Without obsessing over this pain, we will not move as quickly as we need to to remain empathetic to the needs of our merchants & customers.
- Speak for those not at the table. As a leader of an organization, you will often be the sole representative of your team in a room, speaking on behalf of hundreds of people. Being collaborative and communicative in these settings is important to succeed.
We're excited about you because…
- You have a successful track record in Account Management with relevant experience in the German market.
- You are skillful at, and passionate about building long-term business relationships with our partners.
- You have several years of experience in Key account management and/or revenue-focused teams, of which at least 2 years of experience in managing other team leads.
- You have strong analytical skills, and are data driven.
- You have business level proficiency in German & English languages
Additional Information
What we offer
- Cool office in the heart of Berlin
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment of your choice (MacBook, iPad)
- Various soft drinks, coffee, and fruits in the office
- Comprehensive internal educations
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
Job tags
Salary
