Customer Service Representative

Location

Mainz Bingen | Germany

Job description

JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Bodenheim, Germany to recruit a Customer Service Representative.

The Customer Service Representative is part of a growing team in a global organization whose focus is to enter, track, and follow-up on customer orders. The successful candidate will be responsible for fulfilling detailed customer inquiries to ensure the company are exceeding the client’s expectations.

Duties and Responsibilities:

Duties and responsibilities include the following. Other duties may be assigned.

· Process customer inquiries by e-mail, telephone and customer portals

· Informs customer of unit prices, shipping date, anticipated delays, and any additional information requested by the customer

· Provide customer service in Germany and other European countries.

· Prepare Quotations, process orders, invoice, bill and dispatch

· Book goods into our warehouse

· Communicate with freight forwarders and couriers

· Maintain customer master data

· Facilitate the optimization of customer service processes

· Translation into English, French and Italian

· Monitor orders, delivery dates and incoming payments

· Check required documents for correctness

· Archive documents in our ERP system and ECM system

· Compile data and prepares various reports for management

· Assist in general office work

Requirements

Qualifications, Education & Experience:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The successful candidate must have at least 3 years’ experience working in a similar role in Germany.

· Must have a third level qualification in Business or other related degree from an accredited third level institution.

· High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook is essential.

· Have professional oral and written communication in both the German and English language.

· Works independently with minimal work supervision

· Must have good organizational skills and a high attention to detail.

Job tags

Salary