Lufthansa Group Business Services Sp. z o.o.
Location
Polen | Germany
Job description
Customer Relations Lead
Are you ready to take the next step in your career? Would you like to develop your skills in the aviation industry?
Don't miss out on this newest opportunity!
Facts
- Location
Warsaw
- Employment level
Direct entry
- Function
Customer service
- Working time
Full time
- Define optimal interfaces between GSDC and its customers and define roles and responsibilities for those
- Establish effective information exchange and governance models
- Implement tools used by GSDCs employees to track customers feedback and assure process of learning from collected information
- Define and implement skills needed on various GSDCs levels to successfully collaborate with customers
* Perform all other duties assigned or delegated by supervisors
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower
Video:
Lufthansa Global Business Services
- New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
- Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
- Opportunity to work from each part of Poland
- Hybrid working model
- Task-based working model
Development
- Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
- Sharing the costs of foreign language classes
Employee
- Integration events
- Charity initiatives
Benefits
- Multisport Card
- Extra social benefits
- Pre-paid cards
- Employee referral program
- Master/Bachelor degree or at least accomplished 3rd year of studies in any disciplines
- Knowledge and practical experience of creation, conducting and analysis of Customer Satisfaction Surveys
- Experience in leading projects
- Practical knowledge of basic analytical tools: Excel, Access, eForms
- Master/Bachelor degree or at least accomplished 3rd year of studies in any disciplines
- Knowledge and practical experience of creation, conducting and analysis of Customer Satisfaction Surveys
- Experience in leading projects
- Practical knowledge of basic analytical tools: Excel, Access, eForms
Required Soft Skills
- Diligent, independent and systematic approach to work
- Strong time management and organizational skills
- Analytical and conceptual mindset
- Numeric skills
- Team player
- Customer orientation
- Excellent communication skills in intercultural environment
- High precision, dedication to deliver the objectives on time
- Pro-activeness, improvements driver
- Willingness to participate in the projects
- Flexibility and adaptability
- Willingness to travel
* CV/Resume required
* Must possess permit to work in Poland
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Job tags
Salary