Systems Support Specialist (m/f/d)

Location

Herrenberg | Germany

Job description

Description Overview

We have an exciting opportunity to join the team as a  Systems Support Specialist (m/f/d) in Herrenberg. 

In this role you will support standard/cGMP qualified infrastructure systems based on innovative and industry-standard solutions. 

Scope of the Role

• Day to day operational level 2 support of IT deskside platforms (local and remote users)
• Provide local assistance to other IT&S Support function groups such as GLAPS, Engineering and Asset Management
• Maintain 100% accuracy of local IT asset inventory
• Adhere to Global IT procedures and policies
• Support for new hires in getting started with computer equipment and telephony
• Provide maintenance of computer workstations 
• Support Microsoft Office suite software 
• Provisioning of onboarding induction/training and support in local language
• Local Print Management
• Procurement of peripheral IT equipment and creation of IT Purchase Orders & Vendor selection

Experience Required

• Systems Support Specialist must possess strong skills in configuration, deployment, cGMP validation, and support for the desktop systems within a medium to large LAN/WAN environment.
• Knowledge of Microsoft Active Directory, MAC OS and basic support of MAC systems, Microsoft Windows desktop platforms, IP networking, systems administration, and monitoring tools is required.
• Experience recording, maintaining, and retrieving information from service desk software (e.g., ServiceNow)
• Strong communication skills and customer service orientation are essential.
• The Senior Systems Support Specialist must also be a self-motivated team player with the ability to work independently.
• Experience of working within a manufacturing environment is preferred but not essential.
• Candidates for this position must have at least two years’ experience working in an IT Deskside role.
• Completion of a 2-year degree or BA/BS highly preferred along with an A+ Certification, ITIL Certified or equivalent certification.
• Fluent in German but must be able to read and speak English
  
   

Job tags

Salary