QVC, Inc.
Location
Erfurt | Germany
Job description
Operations Manager, Inbound page is loaded
The Opportunity:
As the Operations Manager, Inbound, you will report to the Sr. Manager, Product Central. You will manage the site of a multi-shift, 7 day per week, variable volume distribution operation quality and operations control, including shift scheduling, customer logistics, inventory research, root cause analysis, and to ensure compliance with established departmental and operational procedures and performance goals.
Shift hours: Monday-Friday, 9am- 5:30pm
You will lead an Operational team of 6 or more direct reports with direct teams of 15-20 employees to support the highest level of service and accuracy, investigate and resolve inventory problems and process integrity.
You will be responsible for an Annual Operations Expense Budget $ 5 million in labor and non-labor expenses
Responsible for all site quality and operational control, audit and processes.
Responsible for accurate disbursement & return of $ 15 million in product inventory
You will be the point of contact for Customers, supporting accuracy and integrity in delivering product to Live Show, Styling Teams, Digital Teams and any other requests related to the business.
Who We Are:
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way.We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reachesmore than200million homes worldwide via its 12 broadcast networks and reaches millions more viamultiple streaming services, websites, mobile apps and social pages.
Your Impact:
Develop and submit an annual budget plan for Quality and Operational Control departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
Define quality guidelines for each functional area. Audit techniques to ensure each show delivered meets established quality standards.
Develop and implement operational plans to achieve designated departmental objectives. Create new programs to enhance the quality control function. Help develop short and long range goals for the Product Central Organization including manpower and systems requirements.
Lead staff providing guidance, training, and develop staff skills. Hire, promote, terminate and counsel staff with HR or other team members (e.g. Team Member Services). Evaluate staff performance and recommend wage increases/adjustments.
What You Bring:
5+ years of leading large-scale distribution operations
Excellent knowledge in leading inventory and quality control areas of distribution operations including inventory control, analysis, and systems.
3+ years experience with multiple operations inventory or quality control.
3+ years experience with coordination and flow of product from distribution locations to broadcast and content sets to support live show and product content development.
Bachelor's Degree in Business, Supply Chain, or Engineering or equivalent experience
Financial background, including financial analysis, inventory accounting, cost accounting, internal audit, and related financial functions
Detailed experience in distribution systems including design and configuration of warehouse management systems, their implications to overall inventory accuracy and with production bonus system and flexible worktime models
#LI-ET1, #LI-Onsite, #Onsite
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop.
We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a 20,000+ global team (U.S., U.K., Germany, Japan, Italy & Poland), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward !
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