Leasys Luxembourg
Location
Luxembourg | Germany
Job description
(m/f/d) Full time
Permanent - At Leudelange – Luxembourg
The Commercial and Marketing Department is currently looking for a motivated Customer Digital Application Advisor :
Company Overview:
Leasys Luxembourg, formerly known as LeasePlan Luxembourg, is a leading player in the world of mobility services and vehicle leasing. With a rich history spanning several years, we have built a reputation for delivering excellence in the mobility and fleet management industry. As part of the Leasys Group, a Joint Venture of Credit Agricole Consumer Finance and Stellantis, we are driven by innovation, sustainability, and a relentless commitment to exceeding our customers' expectations.
Your mission:
The Customer Digital Application Advisor is responsible for daily activities related to customer digital applications and works in close collaboration with the different departments, especially the commercial and marketing department.
The Customer Digital Application Advisor ensures the suite of digital tools that shape the customer experience (CRM, reporting, portals, apps, website) are managed and updated, as well as ensures the customers and the internal teams have the right access and are trained on these tools.
The Customer Digital Marketing Application Advisor monitors the CRM and marketing tools and ensures the follow-up of several marketing and tools related projects.
Your key responsibilities:
Your mission translates into the following key tasks and responsibilities:
· Responsible for managing the day-to-day administration of our Salesforce CRM, incl. access management, reporting and data quality
· Responsible for managing the day-to-day administration of our website CMS
· Provide assistance and training to other departments (mainly commerce) for any related CRM or application tasks
· You will act as the application administrator of the various applications:
o Configurator tools, survey softwares and any other portals
o Applications for clients (drivers and fleet managers)
· Support to marketing activities such as e-mail campaigns for customers using website, emailing & automation tools
Your profile:
· Strong ability and understanding of digital applications, especially related to access management and reporting
· Knowledge and previous experience with Salesforce is considered as a plus
· Certifications in different digital/ICT applications is considered as a plus
· Outstanding communication skills to cultivate strong relationships with commercial teams and other stakeholders
· Excellent planning and organizational skills with attention to detail
· Ability to multitask and manage multiple deadlines under time pressure
· Problem-solving skills and the ability to work independently and collaborate in teams and with IT
· University degree or equivalent experience
· Very good proficiency in French and English is mandatory
· Proficient in Microsoft Office (Excel, Word, PowerPoint)
Our organisation:
Our organisation, our reputation and the quality of our service all depend on our collaborators. They are the ones that generate added value in the service offered to our clients. When we recruit new employees, we look for people who are passionate about their job, engaged and with the right competences.
We propose solutions and services regarding the management of client’s fleet. Our goal is to look for a long term and efficient solution based on the different needs of our clients.
Join us!
Leasys is not just a workplace; it's a platform for personal and professional transformation. If you are ready to join a company that will challenge you, empower you, and inspire you to be a part of something extraordinary, apply today. Your journey towards redefining the future of mobility starts here.
Please send us your application to the following email address: [email protected]
Do not hesitate to call Arantxa Miralles, HRBP, (+352) 621 28 12 67
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