Location
Bretten | Germany
Job description
About SEEBURGER
Companies can only exploit the full potential of digitisation if they network their IT systems with each other. And this is exactly what we do for our customers. Put simply: We are our customers' "business accelerators" - and keep the economy moving. Founded in 1986, today 1,000 employees in 11 countries work on our success story.
Your tasks
- Your main task is product support for our Business Integration Suite. This includes, among other things, the recording and classification of support cases.
- You solve support cases independently via remote maintenance or together with the 3rd level support.
- You do not only fix errors, but also improve the operation of the SEEBURGER solutions together with the customer through appropriate problem management.
- For our premium customers, you will take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer.
- In addition to classic product support, you will assist the support team with software updates, system analyses and projects in the service environment.
Your profile
- You have good basic IT knowledge (network, operating system, ERP user knowledge).
- You have a solid educational background, e.g. a degree in information technology from the Chamber of Industry and Commerce, a degree in business information technology or comparable qualifications.
- Knowledge of IT administration, system or application support
- Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases.
- Good written and spoken German and English skills
Contact Recruiting:
Daniel Iwtschenko
+49 7252 96-2224
LinkedIn - XING
Why SEEBURGER?
Our employees describe SEEBURGER's corporate culture as open, familiar and helpful. Join SEEBURGER‘s "Business Accelerator Team" and we will make sure that you feel completely at home with us. This can be achieved through a wide range of social and non-cash benefits, individual career and career advice with appropriate needs-oriented further training, various offers for preventive health care and generous home office arrangements through to numerous employee events. After all, we also care about the community outside of work!
Job tags
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