(Deutsch und Englisch) Gaming Support Agent (m/w/d) - Remote
Location
Portugal | Germany
Job description
Introduction
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers who troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Want to join our awesome WFH community of fans of brands? Work from home for brands you care about. What’s not to love, right?
Responsibilities
As a Gaming Support Agent at 5CA , you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You have in-depth knowledge of PC hardware, tech, and connectivity issues
- You’re a natural troubleshooter and problem-solver
- You are a fast learner, take the initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Qualifications
Technical Requirements
- A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <120ms, internationally
- A minimum of 8 GB RAM
- A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
- An Intel Core i5-8260U or better/similar.
- An Integrated graphics card
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 14.0 or newer
Incentives
What We Offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
Contact information
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
Apply Now!
Job tags
Salary
