Music Tribe Commercial MY Sdn. Bhd.
Location
Willich | Germany
Job description
Join us at Behringer, where we believe in harnessing the inherent musicality within everyone. We are in search of disruptive, digitally-minded individuals who are as customer-obsessed and passionate as we are. As leaders and 'positive troublemakers', we fuel an environment of innovation and disruption.
Join our team as a Technical Customer Support Specialist with a passion for live audio engineering and expertise in digital and analog audio mixers, PAs, digital stage boxes, amplifiers, and related equipment. Your role will involve providing top-notch technical support through tickets, phone, and live chat, addressing customer inquiries, troubleshooting issues, while maintaining a calm and empathetic approach.
You will play a crucial role in creating self-help technical support content, including FAQs, troubleshooting guides, and knowledge base articles. Collaborate with engineering and product teams to ensure accurate and comprehensive documentation. Engage with customers on social media, gather feedback, and build strong relationships with clients, partners, and distributors to ensure their satisfaction and loyalty.
We are looking for candidates with excellent communication skills, attention to detail, and the ability to convey complex technical solutions to customers of varying expertise. Familiarity with software documentation tools, Microsoft Office, Teams, and CRM systems is a plus. This is a remote position, offering work-from-anywhere flexibility and a supportive, collaborative work environment with a small team of around 30 professionals. Geeks and nerds are welcome to apply!
Qualifications
- Customer Support and Brand Experience Implementation and Operation
- Technical Support and Service ExperienceImplementation and Operation
- Automation and Compliance Implementation and Operation
- Performance and Analytics Implementation and Operation
- Cost Efficiency Implementation and Operation
Additional Information
Our Values
- Be Kind
- Be Clear
- Collaborate
- Deliver to Promise
- Celebrate
Our Culture
- Deeply Purpose Driven and Passionate
- Unstoppable Energy Giver and "Positive Troublemaker"
- Truly Customer Obsessed
- Disruptive and Digitally Minded
- Social and Planetary Advocate
Job tags
Salary
