Service Level Manager (m/w/d)
Location
Indien | Germany
Job description
Service Level Manager (m/f/d)
WE ARE
Ratiodata SE is one of the largest system houses and technology partners in Germany with a team of around 1,500 colleagues at 14 locations and branch offices nationwide. We are a versatile company, offer a modern working environment and above-average social benefits.
At the earliest possible date, we are offering a position in the Managed Workplace division as a
Service Level Manager (m/f/d)
For our locations in Münster, Karlsruhe
AREA
Self-service business
LOCATION
Münster
TIME POINT
at the earliest possible date
SHORT
4220
TYPE OF CONTRACT
Open-ended
THESE CHALLENGES ARE WAITING FOR YOU:
- Coordination of service agreements (service level agreement, SLA) with customers and service/product owners (SPO)
- Involvement in the transition (service introduction) of customer service
- Clarification of customer requirements
- Monitoring and controlling service quality and the agreed service content
- Continuous further development of service quality and processes
- Identification of information deficits or gaps in service provision
- Communication and relationship management with customers
- Collaboration with account management
WHAT YOU BRING TO THE TABLE:
- Sound professional experience in IT service management and in dealing with customers and internal partners
- Knowledge of ITIL, project and process management
- Clear service, customer and product orientation
- Strong communication and negotiation skills combined with strong implementation skills
- High solution orientation and ability to design and interpret key figures
WHAT WE BRING TO THE TABLE:
- 30 days vacation
- Mobile working and flexible working time models
- Further training opportunities
- Modern workplace equipment
- JobBike & other benefit programs
- No suit, no costume, no problem
AREA
Managed Workplace
LOCATION
Münster
Karlsruhe
TIME POINT
at the earliest possible date
SHORT
4237
TYPE OF CONTRACT
Open-ended
Do you have any questions?
We'll be happy to help!
If you are applying, please use our online job portal.
Christoph
[email protected]
Anton
[email protected]
Job tags
Salary
