Wilh. Wilhelmsen Holding ASA
Location
Sittensen | Germany
Job description
Port Services Engineer (m/f/d) page is loaded
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 2 200 locations globally. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world. We also develop new and daring solutions, shaping the maritime industry for the future. Our investments seek to explore and develop new opportunities within the energy-, offshore- and maritime industry. With thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation and unparalleled customer experiences one step further.
To strengthen our team, we are looking at the earliest possible date for a
Port Service Engineer ( m/f/d)
Your focus is to promote Wilhelmsen Ships Service Network, Products, Services and Concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests, assessing the condition of various and product demonstrations, as required or identified as necessary.
What will be your main responsibilities?
• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times and names of relevant stakeholders on board to communicate with them before or on arrival and provide them first class service
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to highest global business value and sales potential
• Report back the vessel visit outcome in the CRM system and create relevant leads
• To possess the required and defined technical competencies which is agreed with the Area Technical Service management, and thus able to carry out defined services and inspections/installations.
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable, and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back in our CRM system, included reporting of any customer complaint if necessary
• Report back to the Sales Manager on competitor activities in the Port
• Support customer and sales team when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)
What you should bring with you?
• Vocational technical or marine training
• Versatile and adaptable to varied working conditions
• Very good command of the German and English language (spoken and written)
• Computer literate
• Ability to communicate effectively within a multinational environment
• Ability to manage and motivate own and externally employed service personnel
• Ability to work under pressure
• Ability to work on own initiative
• Ability to work independently as well as in a team
• Ability to co-operate across organization lines internally and towards customers
• Systematic and accurate nature
• Service oriented and safety minded approach
In a family owned, employee oriented and global operating company with long-term development potentialities, we are offering a job vacancy with performance linked wages and a company car. An exciting and diversified challenge will wait for you in a professional and dynamic customer-oriented team.
Could we inspire you for this challenge?
Then convince us with your significant CV including your earliest date of start and your salary expectations.
Work location: Bremerhaven
Contact details: Andrea Risse, HR Consultant Germany
#LI-POST
#WSSFounded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.
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